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Privacy Policy

Effective Date: May 25, 2026

Hate City Cycles ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.hatecitycycles.com), use our services, or communicate with us.

1. Information We Collect

When you request a service, request an estimate, or communicate with our shop, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and physical address.

  • Vehicle Information: Make, model, year, and VIN of your motorcycle.

  • Service History: Records of repairs, estimates, and invoices.

2. How We Use Your Information

We use the information we collect strictly for operational purposes to run our business and service your motorcycle. This includes:

  • Providing repair estimates and invoices.

  • Sending updates on service status and parts arrivals.

  • Responding to customer service inquiries.

  • Processing payments.

3. SMS Communications and Consent

If you provide us with your mobile phone number, you consent to receive text messages from Hate City Cycles regarding your specific motorcycle repair, estimates, and billing. Message and data rates may apply. Message frequency varies based on the status of your repair.

You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP.

Information Sharing Restrictions: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information with trusted third-party service providers (such as our invoicing software, QuickBooks) strictly for the purpose of operating our business and processing your transactions. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or alteration.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Hate City Cycles Decatur, GA Email: Service@HateCityCycles.com Website: www.HateCitycycles.com

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